Ruby Falls
  • Chattanooga, TN, USA
  • 13-14 per hour
  • Hourly
  • Full Time


Job Title: Facilities and Grounds Team Member

Type of Position: Full - Time Status: Non-Exempt Hours: Varies

Job Summary:

Facilities and Grounds is responsible for maintaining the safety, beauty, repairs, and cleanliness of the Ruby Falls campus. This team member will enthusiastically assist guests with directions and general information while ensuring that the Ruby Falls property maintains a clean, safe, and welcoming impression for every guest. Facilities and Grounds will work with their team to create a strong presence to deter unlawful activity in a professional manner and adhere to established safety procedures and business policies.

Responsibilities and Duties:

  • Assists with installations and repairs of mechanical, electrical, heating, cooling, and plumbing projects.
  • Performs various clean-up, sanitization and maintenance tasks across the Ruby Falls campus.
  • Review needs with appropriate managers.
  • Assist in organizing preventative maintenance, safety methods, and techniques in compliance with OSHA guidelines.
  • Ensures the safety of the grounds before, after, or during inclement weather (ex: salting the parking lots).
  • Ensure the building is secure before and after operational hours.
  • Makes recommendations for changes and improvements to existing standards or procedures.
  • Assists with setup/take down for meetings, events, or groups.
  • Walks through cave and campus to make observations and correct any maintenance issues.
  • Safely operate and maintain all company vehicles and equipment.
  • Assist with traffic flow of parking lots and surrounding areas.
  • Being watchful of Ruby Falls grounds to help deter criminal activity.
  • Provide friendly, enthusiastic, and warm customer service with every guest.
  • Provide accurate information regarding directions, ticketing prices and availability, and other information, as necessary.
  • Remain visible to oncoming traffic and guests.
  • Direct vehicles to nearest spots, parking and backing out of spaces, and assist with directing large buses, RV's and delivery trucks.
  • Be aware and ready to assist guests who need additional services.
  • Maintain excellent and efficient communication with other team members via radios.
  • Respond to emergencies and use best judgement to respond to each situation safely and effectively.
  • "Thank" each guest leaving Ruby Falls.
  • Other duties as assigned.

Physical Requirements:

  • Ability to stand, stoop, walk on flat or uneven surfaces, lift, climb, twist, bend, sit intermittently or continuously throughout 8 hour shift.
  • Ability to lift, grab, press, and push to perform essential duties.
  • Lift and carry 20 to 100 lbs. occasionally to frequently (duties performed with proper safety equipment and team assistance).
  • Ability to work inside of cave, building, and outdoors including inclement weather.
  • Walk up to 2 miles each day.
  • Ability to lift, grab, press, and push to perform essential duties.
  • Push up to 100 pounds using a garbage tilt truck.
  • Must be able to work in all but extreme inclement weather.

Educational and Other Requirements:

  • Must be at least 21 years old.
  • Must be available to work weekends and holidays.
  • Must have valid driver's licenses and acceptable MVR to drive the company vehicle.
  • Ability to read, interpret, and respond to necessary documents.
  • Ability to speak effectively with customers.
  • Ability to work with minimum amount of supervision.


o Health Insurance

o Dental Insurance

o Vision Insurance

o Short Term Disability Insurance

o 401 (k) plan

o Paid Time Off

Ruby Falls
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